Exchange/Returns

DELIVERY: $4.50 flat rate

We have partnered with a local company to deliver all of our parcels.

Tracking number will be provided after your order has completed the shipping duration of 1 - 2 weeks (estimated) period. All orders will be delivered to your doorstep with real-time tracking and contactless delivery services available.  

EXCHANGES & RETURNS

All sales made are final. Nitty Gritty does NOT accept returns/exchanges/cancellation/refunds request for all orders.

For any exchanges, it will be a case by case basis. In any situation the exchange if approved, courier fees will be borne by customers.

Nitty Gritty Management reserves the right for any discretions.

EXCHANGES & RETURNS (Branded products)

All sales made are final. Nitty Gritty does NOT accept returns/exchanges/cancellation/refunds for orders.

EXCHANGES & RETURNS (out of stock)

After checking out your cart, should there be any product(s) that is out of stock, Nitty Gritty will issue a full refund in store-credit mode (Unless otherwise stated - an after discount amount). Alternatively, we will provide with an exchange option.

Please only place the order if you are comfortable.

CANCELLATION & REFUND

All sales made are final. Nitty Gritty does not accept cancellation and/or refunds for orders.

For orders checked out online without the promotional code, we will not assist with a refund/cancellation.

Please only place the order if you are comfortable.

CONDITION OF ITEM(S)

To be eligible for any return/ exchange, the item(s) must be in its original purchase condition i.e. unworn, unwashed, unopened, unused, unmarked, with tags still attached, and in its original packaging. Items purchased as part of a set must be returned as a whole set.

CASH REFUNDS

We do not provide refunds for orders in the form of cash or via your original payment method.

SALES/ SPECIAL DEALS / FASTEST FINGERS FIRST /2-for-1

All sales made are from the above mentioned special deals are final. Nitty Gritty does not accept cancellation and/or refunds for orders.

For any items that are out of stock thereafter purchase, a store-credit will be provided. Alternatively, an exchange option will be given.

Shipping duration maybe longer than usual as orders are shipped out in bulk, please only place the order if you are comfortable.

Nitty Gritty Management reserves the right for any discretions.

PROMOTIONAL CODE

Nitty Gritty Management reserves the right for any discretions with regards to promotional code not entered into the discount code box upon checkout.

OUT OF STOCK/REFUND

All sales made are final. Nitty Gritty will provide refund in store-credits with no expiration to the store-credits refunded.

PRODUCT DESCRIPTIONS & DEFECTS

As an e-commerce retailer, we try to be as accurate as reasonably possible in the descriptions of the products that are available for purchase online. 

However, the images that are provided are for illustration purposes only. There maybe variance of color due to different lighting in computer screen calibration.

Minor variations in measurement (within 1 - 3CM) are not considered a defect. Kindly ensure that you have refer to the size chart for a more accurate measurement for yourself.

If you believe that you have received a defective item, please write into use at nittygrittyassist@gmail.com with your order number, item ordered, and a photograph of the defect.

All requests as such has to reach us within 7 calendar days from the date of receiving your parcel. Any later than the stated date will not be accepted.

In any situation where the replacement piece is out of stock, a store credit will be issued without any dispute.

AFTERWASH

Please be informed that item(s) that has been damaged as a result of wash, it will not be considered faulty. Nitty Gritty will not liable for any defects caused by wash.